MagicJack Call Forwarding & Other Features

May 9, 2013 calling features, internet calling, long distance, 15 Comments
MagicJack Call Forwarding

Everything you want in a phone, with all the features, for a low cost. MagicJack call forwarding, conference calling, call waiting — it might be time to check this out for real.

One of the reasons many people have ditched the household phone is cost, and another reason is portability. Most people already have a cell phone, which allows them to make calls at anytime, from anywhere on one bill. Why have a bill for a home phone line when you don’t even need it? You would also have to be at home to make and receive the calls, so who wants to sit around all day?

A growing trend in phone technology is Voice Over Internet Protocol (VoIP) and one of the most popular providers of this technology is MagicJack. It sounds like a Jack in the Box but it’s really a jack in the wall, more specifically in your computer. It’s a VoIP, which uses a USB connection from your computer to your phone.

Why MagicJack?

Why not just use a webcam or a phone? Well, MagicJack works just like any other phone service, but it’s a lot cheaper, and it comes with all the bells and whistles that most other phone services do, like MagicJack call forwarding, but their list of benefits only starts with call forwarding, where most companies stop. MagicJack is easy, affordable, and interactive, putting you in control of who you communicate with, when and where.

MagicJack is a small device about the size of a matchbox that converts a normal phone jack into a USB outlet. All you need to do is plug a phone into the MagicJack and then plug that into your computer. Install some software, register with MagicJack and get your assigned phone number. The installation process takes five to 10 minutes. The only catch is that your computer must be on and the software running to make or receive calls.

The house phone and your cell phone can get expensive. Both of them send you monthly bills with add-ons for minutes, long distance and extra features. MagicJack costs $40 for the first year, including hardware and software, and then $20 for every year after that. One simple bill allows you to make calls to and from anywhere in the continental U.S. or Canada. International calls will incur a small per minute fee, but compared to what your standard land line or cell phone would charge, the cost is minimal.

MagicJack is perfect for everyone because all it requires is a decent Internet connection, and it will even work with dial-up (but they can’t guarantee the quality). A webcam takes a lot of bandwidth and requires a high speed connection and a good computer that can handle the video feed.

Features

Just like your home and cell phone, MagicJack offers a variety of features, including call waiting, conference calling and call forwarding. Many of the features are available for free, however, call forwarding does have a small per minute fee attached.

MagicJack can be used in any room, as long as there is a computer connected to the Internet. With MagicJack’s conference calling feature, users can sit in on a conference call while enjoying their first cup of coffee. Some users even claim that the call reception with MagicJack is even better than their LAN line or cell phone, provided they have it set up right. If you do get a call while you wait, you won’t get bumped off the call. Mute the line and flash over to get the next caller, or invite them into the conference. You could have them call you later and leave a voice message. Either way, you’ll know who’s on the other end before you switch. MagicJack comes standard with Caller ID.

Call Forwarding

MagicJack call forwarding is easy to set up. Just log in to your MagicJack account and click on “change settings.” Locate the “call forwarding” tab and check “enable call forwarding.” From there, it will ask you where you want the number transferred. Just enter the number and save your changes.

Call Waiting

It works the same way as your standard call waiting on your home phone. Press the “FLASH” button on your telephone to switch between calls. If you don’t have a flash button on your telephone, tap the hang-up button.

Conference Calling

Conference calling is free and easy to set up. All you need to do is dial (305) 848-8888, select the option to set up a conference call and follow the prompts. They will have you set up a password and give you a 10-digit code. Distribute the code, time and password to the call attendees. At the time of the conference call, they will dial (305) 848-8888, select the option to join a conference call and enter the pin to be connected with everyone else.

Unlimited Calling

Use MagicJack to call your relatives out on the coast, or an old friend who moved to Canada last year. Talk as long as you want with unlimited calling. This feature alone will save you hundreds of dollars on your current phone bill, especially if you’re long winded and your friends and family or business partners are beyond your local calling area.

Perfect for Traveling

Bring MagicJack with you while on business. Often, hotels will charge you to use their phone, whether it’s a local call or one across the country, with MagicJack you don’t need to worry. Load up your computer, plug in MagicJack, wait for the screen to load and you can avoid the phone charges. Receive local and international calls at no cost to you, and dial internationally for a small fee. If the person on the other end is using a MagicJack device, you don’t even pay those.

If your thinking about VOIP service, give MagicJack a chance, and sign up for your free 30-day risk-free trial.

Photo credit: Outsanity Photos


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A lost Canadian that woke up one morning and found herself in the U.S. with a husband, child and a mortgage. April is a gear head and a geek that loves tinkering with cars and computers; but strangely the two never meet as she likes to keep her 1940 Oldsmobile in its all original state and her computer updated and running sweet.

15 Comments

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  • mike

    I’m pretty sure Magic Jack does not offer Call Forwarding… or maybe they temporarily removed the feature?

    • April Carvelli

      You raise a very good point Mike, I have looked into and gotten of the company. Apparently the call-forwarding feature has been temporarily disabled but they do have plans to reactivate it(No date at this point.)I have been told that it will remain as a free feature.

      They do however have a nice alternative to call-forwarding if you have a smartphone. There is a free magicJack app that you can download. Register with the same account/email as your magicJack/magicJack Plus and select the phone number. This way, you will still receive calls if you are not located in the same location as your magicJack/magicJack Plus.

  • sam

    magic jack is really the worst company you can deal with. The service is so bad and they close the chat box in your face. No one shows they want to help. I had so many issues with them. I will never go back to them. call forward works with link they provide. They dont tell the truth. After pushing on them, the gave me the call forward link. First they said it does not exist and and not option. I would pay more money to be with any other company beside magic jack. Its the worst company I ever had to deal with in my life.

  • Jeff

    Copy of Response from MagicJack

    We understand how important the magicJack call forwarding feature is. However, the feature is unavailable at this time. We don’t presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.

    I suggest you to download the FREE app and register it on the same account as their magicJack or magicJack PLUS and select the same number, if they own an android or Apple phone.

    Our engineering department just temporarily took it away since they are making an upgrade on the feature to better assist our valued customer.

    I want to be honest with you I don’t want to give exact time frame for this, since same as you we agents are also waiting for the updates of our Engineers for this matter and I don’t want to give false information on you for this.

  • bill ramirez

    Can you e mail me when call forward is available? How can I use second mj # on android app?

    • doc

      This feature been taken away since 2012; not temporary. Slow engineering? Also, read the views for the Appl; it’s bad.

    • david

      OK QUESTIONS I’VE CHECKED INTO LIKE THIS, YOU REGISTER IT WITH A SECOND EMAIL TO THE SAME PHONE.

      BUT ONLY ONE MJ CAN OPERATE AT A TIME SO YOU WON’T BE ABLE TO TAKE CALLS WITH BOTH SIMULTAINOUSLY .

      LESS YOU GET A SECOND SMART PHONE AND WITHOUT NEEDING ANY SERVICE TEATHER IT FROM ONE THAT DOES HAVE A CELL PLAN.

      THAT’S WHAT I AM DOING WITH 2 SMART PHONES AND WIFI HOTSPOT, NO CELL BILL!UNLIMITED WIFI UNDER $10 PER MONTH, MJ .$30 PER YEAR!

      FINALLY SERVICE WHAT IT’S WORTH

  • shunta williams

    DO MAGICJACK HAVE *69 AS A CALL FEATURE

  • BOO

    only way you are going to get call forwarding, and a slew of other services besides, is if you buy an install the magicfeatures plugin. i will be doing it when my check comes in. hate it, bu have to do it. not paying outrageous monthly phone bills.

  • GW

    How can I disable the Call Forwarding function to stop forward?

  • Dr. Disney Wizard

    https://web07.magicjack.com/my/call-forwarding.html
    still works directly [December 2013]

    I bought the dongle and six years service with vanity number from the website and went on the road for two years while my MagicJack forwarded to my business. I used the MagicJack plugged into my laptop to make calls from the hotel, but the laptop was off most of the time and forwarding remained a good idea then basically forgot about it. One year back from the road, and now the laptop powered up 24 hours, so I think I might as well get my money’s worth for the device so I went to the my.magicjack logon and COULDN’T TURN OFF FORWARDING because the link had been removed. So two hours of “Live Help” (instant messaging from India) later they finally divulged the link above so I could click the “off” option of Call Forwarding Status in the list of all the MJ devices I now own. (“They should fix the website.” Sez I. “Yea, yea… (like that will happen) sez Magic Jack Customer Disservice.)

    Only the original dongles were listed, the new ones required a deposit to activate call forwarding.

    I have a vanity number, which no one called in three years. They wouldn’t let me see my on-screen contact list (and deleted it from the website) until I paid the $10/year fee (which I argued was one time fee when I ordered it), so, to restore functionality I reluctantly paid the $10 current year, but still no service.
    (MJCD = Magic Jack Customer Disservice)
    MJCD: “You need to pay again.”
    I: “Why?”
    MJCD: “You paid $10 for last years vanity service.”
    I: “It’s been unplugged for three years. You didn’t provide service at all last year. So you’re saying I’ve got to retroactively pay for the years you failed to provide service?”
    MJCD: “Yes.”
    I: “I bought the highest price package, from the factory shipping – one device including one year service, vanity phone number, and five years additional service. There was never any mention of an annual fee, recurring or otherwise, for the vanity number. I paid for THIS YEAR vanity service, I’m not paying for the years you failed to provide service. Wave the fee for those two years.”
    MJCD: “I can’t do that.”
    So, I went back online a sent ANOTHER $10, and after a week, was able to use the dongle with the on-screen app., but my contacts were still deleted and could not be restored.

    For whatever reason, the package I purchased came with free call-forwarding, and a one-time fee for a vanity number, and I don’t appreciate changing the terms of that contract on the sly, behind my back.

    The good news is that once you figure out where to log-in you are no longer hit with a constant barrage of ads to upgrade or purchase the latest, like the MagicJack website once was. Go Daddy should try that.

    • david

      Hay you been screwed by MJ!

      Almost the same way as myself, thanks my ass don’t feel so lonely and sore as before.

      But really thanks for that link on forwarding now they charge by the minute on forwarding, getting greedy!

      Like all phone service providers eventually they will be a full fee crap phone service provider in time!

      Thanks again!

  • John

    On the evening of 2/16/14 I logged in to my.magicjack and looked at features. Lo and behold, there was call forwarding. It appears that they have restored it as a free feature. I will be checking with their chat folks today to verify that it IS officially back (it’s now listed on magicjack.com as a feature called “Free Call Forwarding” depending on where you look.
    If they plan to keep it free and if it will work on a MJ+ I will buy one of those.

  • carlos

    magic jack live chat is a waste of time. every time you have a problem you start to chat with a tech asking you same questions every time and standard scripted troubleshooting (over and over again) after 2 hours on the chat it will just get cut off. you call again and the same of nothing goes on again, after 3 hours they refer you to their EXPERT TECH. ask you the same question with no useful solution, so i suggested to just send back the unit for repair and he gives me an address to sen. 3 months later i wrote a letter as to the status of my unit….never heard from them tip now 5 months. now I’m up for renewal but i don’t have the unit. I GAVE UP. I’m out i unit, lost of service for 5 months and calling their customer service is out of the question. better be talking to a computer or a call center in india.

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