Time Warner Cable Dallas: FAQ

Feb 4, 2013 billing, cable billing, call history, 0 Comments
Time Warner Cable Dallas


Sometimes billing can get confusing, and hunting through the website for Time Warner Cable Dallas can be even more confusing because they have frequently oversimplified it, meaning that you have to click multiple locations to complete answers. We’ve simplified it for you by compiling some of the most common questions on your Time Warner Cable Dallas billing.

Have a question about your Time Warner Cable Dallas bill? Well, we have the answers to some of the most common questions and we have laid them out here for you.

Time Warner Cable Dallas: Need to Know

1. How can I find my statement online?

To view past and present statements you will need to register for Identification at the TWC website. Once you have an ID you can log into MyServices, then go to the tab labeled MY ACCOUNT and select the statement date you wish to view.

2. Why should I get a TWC online account ID?

An online account ID with TWC gives you access to a wide range of products including Billing, Bill Payment, VoiceZone, Mobile Manager, Call History, TWC TV, DVR Manager, TV Everywhere and much more.

3. How do I register for a Time Warner Cable ID from home?

Before registering you will need your account number, customer code, ZIP Code and phone number, all of which can be found on your TWC bill.

  1. Go to the TWC registration page and enter your email.
  2. You should receive a response email with a verification link, which you should click.
  3. Enter the requested information then create a unique Username and Password.
  4. Read and accept the Terms of Use.
  5. Create two security questions — and now you have a TWC ID.

4. How do I register for a Time Warner Cable ID while away from home?

  1. Before registering you will need your account number, customer code, ZIP Code and phone number, all of which can be found on your TWC bill.
  2. Go to the TWC registration page and enter your email.
  3. You should receive a response email with a verification link which you should click.
  4. You will be prompted to provide some personal information which you have already shared with TWC such as Birthday, PIN, last 4 digits of your SSN, last 4 digits of your credit card, or the amount of the last TWC payment..
  5. Enter the 4-digit customer code from your bill then create a unique Username and Password.
  6. Read and accept the Terms of Use
  7. Create two security questions — and now you have a TWC ID.

Time Warner Cable Dallas

5. Why does TWC charge me for services I haven’t used yet?

Time Warner Cable has prepaid usage, ensuring that all services are paid for ahead of time.

6. Why has my bill changed?

The bill can change for various reasons, the most common are because you recently changed a TWC service. This could mean you have a newly installed TWC service, which could include set-up and installation fees. Or you reached the end of your promotional period. Or it could be there was the purchase of an On-Demand or Pay-Per-View movie. All charges will be listed in detail on the body of the bill, if you have any questions about a specific charge, contact TWC customer service for further information.

7. Why don’t I see my last payment on my bill?

Your payment may have been received after the bill was printed. To ensure that your account is up to date check your account online and click on “View & Pay My Bill.”

8. Can I have my TWC bill sent to a different address?

Yes, you can change the address by submitting the information with your paid bill or by logging into your online account and editing your billing information.

9. My neighbor and I have the same services — why do we pay different amounts?

If people sign up under different contracts, there will be a price differences due to the variables in different promotional offerings. Each price promotion is only offered for a limited time.

10. Can I transfer my services with me when I move?

Yes, simply check for services in the area you are moving too. If TWC is not available, then fill out your street address in the top right corner of this page to see what services are available in your new area.

11. How can I program my Time Warner Cable remote to operate my entertainment equipment?

Check out the instructions to program your Time Warner Cable remote.

If you can’t find the answer to your question about Time Warner Cable Dallas, then please check out the help section on the Time Warner Cable website or contact their customer service personnel. They will be more than happy to help you with all of your billing questions.


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A lost Canadian that woke up one morning and found herself in the U.S. with a husband, child and a mortgage. April is a gear head and a geek that loves tinkering with cars and computers; but strangely the two never meet as she likes to keep her 1940 Oldsmobile in its all original state and her computer updated and running sweet.

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